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Introducing our One Account across 40+ CPO Sites feature

We are committed to providing our customers with a more convenient shopping experience across our CPO network of sites.

So what does our new login feature do for you?

  • Now you can create one account to access the 40+ CPO Outlet online retail stores, eliminating the need to create and keep track of multiple accounts.
  • One login and one password means there’s no need to keep track of multiple logins and passwords.
  • One account means you can now manage all your personal information, settings, profiles and addresses from any site.

 

Click on the questions below to find your answer

My previous password does not work. What should I do?

You can reset your password by clicking on the "Forgot/Change your password?" link on the login page. It will then prompt you to enter your email address and security question. Once your security question has been answered successfully, a new password for your account will be sent to the email address listed in your registration.

I'm having trouble recovering my password. I tried answering the security question, but my question says "null." How do I reset my password?

If you are having trouble resetting your password, please call our customer care number at 1-866-577-0664 and allow one of our representatives to assist you. Once you are able to log into your account, you can update your security questions by reviewing your "Personal Data" on the "My Account" page. In this location you can update your settings for the next time you log in.

Why can't I log into TylerTool.com with a login from another CPO site?

While you will now be able to use a single login for any of our 40+ CPO network online stores, Tyler Tool customers will continue to retain their unique login. Your Tyler Tool account will remain separate from other CPO site logins.

I have multiple CPO accounts that didn't connect. How can I merge these accounts? I registered using two different email addresses. Which email address do I use?

Your profile information was consolidated based on your email address. Only accounts registered with a common email address were merged. If you have multiple accounts registered under different email addresses, we suggest going forward to select one email as your default for your convenience.

The merging of accounts across the CPO network of online stores will not invalidate any of your existing accounts. You will still be able to use any existing login on each individual online store as well as across any of our 40+ CPO network sites.

What information was merged? What information was not merged?
  • Merged:
  • Profile Data - All personal data and profile and billing addresses
  • Credentials - Login and Password
  • Not Merged:
  • Order History - Tracking past or current orders
  • Wish Lists - Items saved for later viewing
  • Baskets - Shopping Cart and Checkout
  • Payment Options - Credit Card Information
  • Storefront Cookies - It will not remember you as you travel through sites. Logging in is still required for each site.

To learn more about the security of your personal information, please refer to our Privacy Policy.

Why don't I see my Order History from other sites?

Order History is not yet accessible across the CPO Network via the multi-site account feature. Until further notice, please check your order history on the site in which the order was placed.

How come I do not see all of my past addresses?

If you do not see your data from a previous registration profile, you may add it in at any time by logging into your account, and clicking the "Addresses" link on the "My Account" page. In this location you can add or edit addresses as needed.

How do I review my account settings?

You can review your account settings by logging in here . Once logged in, you will be directed to the "My Account" page where you can review all your personal information in your profile.

How do I edit my default account settings?

You can review your account settings by logging in here . Once logged in, you will be directed to the "My Account" page. You can select "Personal Data" to review your default settings.

Do I need to login to each site after logging into one?

Yes, you will need to enter your login and password on each site. Cookies are not shared across sites so it will not remember your information unless you have previously logged in.

To learn more about Cookies, please refer to our Privacy Policy - Use of Cookies.

Some of the information in my account isn't correct, what should I do?

Please review your information carefully and delete any information that may be incorrect. You can edit your account information by reviewing the "My Account" page.

In this location you can manage your information and account settings at any time. If you still have issues concerning incorrect data, please call customer service at 1-866-308-4276 so we can further assist you.

I am registered but there isn't any information in my account. What should I do?

If you do not see your data from a previous registration profile, you may add it in at any time by reviewing the "My Account" page and selecting any of the account settings to enter more information.

To learn more about the security of your personal information, please refer to our Privacy Policy.

What sites can I use my email to login into?

Your email can be used for any of our 40+ CPO network online stores with the exception of TylerTool.com. Once you create an account on one site you can use that same login and password to log into any one of our sites.

None of my credit card information is linked to my accounts. Where is it?

To ensure the security of your billing information, all credit card information has remained unique to the sites they were used to place orders. Since this information will not be shared automatically, you may add your payment options anytime by logging in under "My Account" and selecting "Payment Settings." In this location you can edit your credit card information as needed.

None of my questions are on this list? How do I get them answered?

Please call our customer care at 1-866-308-4276 so we can better assist you.

Privacy Policy: Security

CPO and authorized third parties employ reasonable measures, including administrative, technical, and physical measures, to protect your Personal Information from unauthorized access, loss, alteration, use or disclosure. For example, any Personal Information you enter when you place an order for a product, including, without limitation, your credit card and other Personal Information, is encrypted before transmission to CPO Sites servers by using Secure Sockets Layer 128-bit encryption, if supported by your browser. In addition, we use reasonable measures to limit the disclosure of your Personal Information consistent with this privacy policy. However, your Personal Information can never be 100% secure: information may be transmitted over networks without appropriate security measures and may be accessed, deleted, altered, used or disclosed by unauthorized persons. You can help us to protect your Personal Information by (i) not sharing your password or other account information with others, (ii) using a secure web browser, and (iii) changing your password frequently.